Terms of Use

Swapties is a platform for discovering items and negotiating swaps with other members. We provide the app, listings, offers, counters, messaging, blocking, reporting and moderation tools. Members decide whether to make a swap and how to carry it out.

Swapties is not a party to swaps between members. We do not handle payment, postage, delivery, collection, insurance, escrow, item verification or identity verification.

Listings need a current safety decision before they can go live. Automated checks can allow, block or hold a listing for review. Suggestions are drafts for you to check, not permission to publish. Changing important listing details or photos requires another safety check; an old decision does not approve the new content.

An allowed listing is not a guarantee of authenticity, ownership, condition, safety or availability. Follow the prohibited-item and safe-swapping guidance.

• Use your own account and keep your login details secure.
• Provide profile information that is accurate enough for other members to recognise you in the app.
• Tell us through the Contact page or in-app reporting route if you think your account has been misused.

• Only list items you own or have the right to offer for a swap.
• Describe items honestly, including condition, faults and important limitations.
• Use your own item photos or photos you have permission to use.
• Do not list illegal, dangerous, counterfeit, stolen or otherwise prohibited items.
• Keep listings up to date by editing, pausing or removing items when they are no longer available.

Likes, maybes, offers, counters, acceptances, declines, completion confirmations and chat messages are part of the Swapties negotiation experience. Use them respectfully and do not pressure, mislead or harass other members.

If a swap is accepted, the members involved are responsible for agreeing any practical handover, collection, postage or timing details between themselves. Do not share passwords, security codes or payment credentials in Swapties messages.

Check the exact items on both sides before accepting an offer or counter. A counter is a replacement proposal, not acceptance of an earlier combination. Both participants must agree the exchange method. Confirm handover or receipt only when it has actually happened; a dispatch update or tracking reference does not complete a swap by itself.

Participants can review a completed swap during its 14-day review window. Reviews remain blind until both participants review or the window ends. Keep reviews honest and relevant to that swap. Hidden reviews do not contribute to public reputation.

For an accepted, incomplete swap, open its conversation, select Current swap, then choose Report a problem on the swap detail page to open a dispute. Open or under-review disputes pause final completion confirmations. Participants can still document progress; authorised admins can review the case and record a resolution. This does not provide escrow, insurance, reimbursement, guaranteed recovery or a guaranteed response time, and resolving a dispute does not itself complete the swap.

• Do not use Swapties for scams, spam, harassment, threats, hate, impersonation or illegal activity.
• Do not try to bypass security, scrape the service, overload systems or access data you are not allowed to see.
• Do not upload content that infringes someone else's rights or contains private information you do not have permission to share.
• Do not use Swapties to sell items outside the swap-first experience we currently provide.

You can block and report members from supported surfaces in the app. Blocking helps prevent new interaction between members while preserving historical swap and chat context.

Authorised admins can review reports and listing concerns and restrict, suspend, ban or restore accounts through supported controls. Account enforcement and listing decisions are separate; a report does not automatically punish an account. Moderation tools are not a guarantee that every issue will be detected, reviewed or resolved immediately.

To question a listing or account decision, use Contact and Support and explain the decision you want reviewed. A support request does not automatically reverse it. Do not evade restrictions using another account or misleading content.

You can pause available listings and request account deletion from Profile. The in-app deletion flow is blocked by accepted unfinished swaps or unresolved disputes. Necessary history can remain for other participants and safety review after your identity is replaced with Deleted member. Read the privacy and deletion explanation or contact support if you cannot use the flow or want retained information reviewed.

Swapties is an early service and may change, pause, break or become unavailable from time to time. We may update features, limits, safety controls and these terms as the product develops.

Swapties, its name, interface, branding and product design belong to Swapties or its licensors. You keep responsibility for the content you add, such as listing text, photos, messages and reports, and give Swapties permission to use that content to operate, display, secure and moderate the service.

We do not guarantee that listed items are genuine, available, safe, accurately described, or that any member will complete a swap. Use care and judgement when arranging any exchange.